Iris · AI Messaging
AI Messaging:
Iris answers for your property managers, day and night.
In natural language, in any language, any time of day.
Iris · AI Messaging
In natural language, in any language, any time of day.
AI guest messaging is software that reads and answers the messages guests send to a short-term rental, automatically and at any hour.
With Valiris, Iris, the Valiris messaging AI, connects to your PMS (Lodgify, Guesty, SuperHote, Smoobu or Node) and replies to guests from Airbnb, Booking.com and direct bookings in whatever language they write in. She answers from your own Knowledge Base and property settings: check-in steps, wifi, parking, house rules, local tips. Door codes go out only once your code window opens. When a message needs a person, such as a complaint or a damage report, Iris escalates it to your team instead of guessing. Across our clients, the AI handles 90% of guest messages. Every conversation is also a chance to sell: Val, the Valiris extras AI, offers a late check-out or an early check-in at the right moment, with a Stripe payment link.
Iris's Sixth Sense
Pro plan
Iris's Sixth Sense times the practical messages of each short-term rental stay (welcome, door code, settling-in tips, check-out reminder) for each guest, based on how far ahead they booked, and learns from every stay which moment leaves guests with nothing left to ask.
Door codes the minute they unlock. Arrival info when it matters. A check-out reminder the evening before. Iris times every message for that guest, then learns from one signal: did they still need to ask?
Example stay booked 2 weeks ahead. Each message lands when that guest needs it.
Blue: Iris's messages. Faded: Val's offers, on the Upsells page.
Always learning
From day one, Iris knows which timing left the fewest questions across every Valiris property. Anonymous totals, never anyone's guests.
On some stays, Iris tries a different moment and watches one thing: did the guest still need to ask?
The moment that leaves the fewest questions becomes the default for that kind of booking. And she keeps testing.
And we improve Iris every week: fewer questions for your team, a smoother stay for your guests.
Settling-in message (wifi, heating)
Last-minute guests
Bars: how often guests had no question left after that message.
Airbnb, Booking.com or direct, each message goes out in the language the guest writes in, from your Knowledge Base.
The door code goes out the minute your code window opens. Not a second before, never forgotten.
Iris takes over the templates she replaces and pauses them. Switch her off and they come back exactly as you left them.
Watch everything Iris does in Val & Iris HQ
No card needed. 90% of messages handled by the AI.
Check-in questions, WiFi codes, local tips, and anything else a guest sends.
Check-in questions, WiFi codes, local tips, and anything else guests send, answered in natural language, not a script. Even messages that are oddly worded still get through.
Valiris detects the language a guest writes in and replies in kind. No setup, no translation step, it works from the very first message.
Give the AI a name (like "Viktor") and a personality. Replies read as coming from your team, in your voice, per property if you want.
The AI replies as a member of your team under the persona name you set. A short notice on the first reply says an AI may be answering (EU AI Act, always on, fixed wording), and the AI answers honestly if a guest asks outright.
Manual override on every conversation. Take over for one guest without switching the AI off for everyone else, it picks back up once you're done.
Airbnb, Booking.com, and more, via your PMS connection. One conversation view, whatever platform the guest messaged from, no juggling multiple inboxes.
When Iris hands a question to you, add the answer to your Knowledge Base straight from the conversation. Next time, she handles it herself. Iris's document coach checks each document as you write it, so guests get clear answers.
We recommend Automatic: Iris answers on her own, and you keep an eye on the inbox. Want a safety net? Review Sensitive holds only the delicate replies for your sign-off. Review All holds every one.
Switch modes whenever you like. Nothing forces your hand. You set the pace.
She follows your code window. Each property has one, set in hours before check-in (24 hours by default), and the door code goes out the minute it opens, never earlier. If a guest asks sooner, they are told the code comes shortly before arrival. On the Pro plan, Iris's Sixth Sense also tells guests ahead of time when their code will arrive, so they do not need to ask.
From one signal: did the guest still need to ask? For each message and each kind of booking, Iris counts how often guests asked about the same topic afterwards. She starts from the timing that left the fewest questions across every Valiris property, tests a different moment on some of your stays, and keeps the one that wins. Iris's Sixth Sense is part of the Pro plan.
Iris takes over the practical messages of the stay and pauses the scheduled messages she replaces. Nothing is deleted: switch her off and they come back exactly as you left them. At first, Iris writes drafts your team sends, until you are happy to let her send on her own. Iris's Sixth Sense is part of the Pro plan.
No. Valiris responds in natural language, not pre-written templates. It picks up context from the conversation and the booking, asks a follow-up question when something's unclear, and can be given a custom persona name and personality so replies sound like you.
Yes. The first reply of every new conversation carries a short notice, in the guest's language, saying an AI may be answering. It is sent on every account, its wording is fixed and it cannot be switched off. You can add one line of your own after it. Otherwise the AI speaks as a member of your team and answers honestly if a guest asks outright.
Any language the guest writes in. Valiris detects it automatically and replies in kind, with no setup or configuration needed on your end.
Yes, at any point. Every conversation has a manual override, so you can step in and reply yourself whenever you want, without disabling the AI for other conversations.
Airbnb, Booking.com, and other platforms, through your PMS connection. Valiris currently integrates with Lodgify, Guesty, SuperHote, Smoobu and Node, with more PMS integrations in development.
No. Valiris sits on top of your PMS (Lodgify, Guesty, SuperHote, Smoobu or Node). Your PMS keeps running your calendar, bookings and channels. Valiris reads your bookings and guest conversations through it and adds the AI that answers your guests and sells your extras.
No. To learn which moments work, Valiris adds up counts across all customers: how many offers were sent and sold, and how many guests still had to ask, at each moment. These pooled figures are numbers only. They contain no guest data, they do not identify any customer, and demo accounts are left out. Your conversations and bookings stay in your account.
