Iris · AI Messaging
AI Messaging:
Iris answers for your property managers, day and night.
In natural language, in any language, any time of day.
Iris · AI Messaging
In natural language, in any language, any time of day.
Check-in questions, WiFi codes, local tips, and anything else a guest sends.
Check-in questions, WiFi codes, local tips, and anything else guests send, answered in natural language, not a script. Even messages that are oddly worded still get through.
Valiris detects the language a guest writes in and replies in kind. No setup, no translation step, it works from the very first message.
Give the AI a name (like "Viktor") and a personality. Replies read as coming from your team, in your voice, per property if you want.
The AI replies as a member of your team under the persona name you set. A short notice on the first reply says an AI may be answering (EU AI Act, always on, wording editable), and the AI answers honestly if a guest asks outright.
Manual override on every conversation. Take over for one guest without switching the AI off for everyone else, it picks back up once you're done.
Airbnb, Booking.com, and more, via your PMS connection. One conversation view, whatever platform the guest messaged from, no juggling multiple inboxes.
Turn on Review All and every one of Iris's replies waits for your sign-off before it sends. Switch to Review Sensitive once you trust the routine ones, and only complex replies get flagged. Go fully Automatic when you're ready to let it run.
Most operators start reviewing everything for a couple of weeks, then relax the setting as confidence builds. Nothing forces your hand. You set the pace.
No. Valiris responds in natural language, not pre-written templates. It picks up context from the conversation and the booking, asks a follow-up question when something's unclear, and can be given a custom persona name and personality so replies sound like you.
Yes. The first reply of every new conversation carries a short notice, in the guest's language, saying an AI may be answering. It is sent on every account and cannot be switched off; you can reword it. Otherwise the AI speaks as a member of your team and answers honestly if a guest asks outright.
Any language the guest writes in. Valiris detects it automatically and replies in kind, with no setup or configuration needed on your end.
Yes, at any point. Every conversation has a manual override, so you can step in and reply yourself whenever you want, without disabling the AI for other conversations.
Airbnb, Booking.com, and other platforms, through your PMS connection. Valiris currently integrates with Lodgify and Guesty, with more PMS integrations in development.