Replies that read like a person wrote them
VALIRIS reads every guest message and responds in natural language, not canned templates. It understands context, asks clarifying questions when needed, and adapts its tone to match your brand voice.
- Responds to check-in questions, WiFi codes, local tips, and everything in between
- Responds in any language the guest writes in — automatic, no setup needed
- Custom AI persona name (e.g. "Viktor") and personality
- Discreet mode (acts as your team) or Transparent mode (identifies as AI)
- Per-conversation manual override: step in anytime
- All platforms: Airbnb, Booking.com, and more via PMS
Full control, without the micromanagement
Choose from three approval modes: fully automatic, flagging sensitive replies only, or reviewing everything before it goes out.
- Automatic: AI sends without review (fastest)
- Review Sensitive: AI flags complex or sensitive replies for your approval
- Review All: every AI response waits for your sign-off
- Approval Queue inbox: approve or reject in one click
- Full history of approved and rejected responses
- Per-property overrides on approval mode
Turn guest requests into revenue, automatically
Late check-out, travel cot, early arrival, sauna access, birthday packages. Define your extras once, and the AI proactively surfaces them at the right moment. A guest asks about check-out times? VALIRIS offers late check-out before they even have to ask. It then handles the entire booking flow: from inquiry to confirmation, without you involved.
- Real data: Extras users generated £200+ per property per month in additional revenue
- Unlimited paid or free add-ons per property
- AI handles request, pricing, confirmation, and post-booking instructions
- Optional payment link (Stripe / PayPal)
- "Requires approval" flag routes to your Approval Queue
- Custom confirmation phrase templates
- Enable/disable per-property with one toggle
Extras are available on Pro and Agency plans. See pricing →
Define exactly how the AI handles every situation
When guests report maintenance issues, request cancellations, or get locked out, you need the AI to follow a specific sequence. Create rules triggered by keywords and define step-by-step what the AI does. You control exactly what happens at every step, and when to escalate.
- Keyword triggers on guest messages
- Multi-step response flows: search KB → respond → escalate
- Send maintenance request forms automatically
- Escalation step creates an alert for human review
- Apply to all properties or specific ones
- Examples: Maintenance, Cancellation, Booking Extension, Access Codes
Your AI knows your properties as well as you do
Upload your check-in guides, house rules, restaurant recommendations, oven instructions: anything guests might ask about. VALIRIS reads them all and uses them to give accurate, property-specific answers.
- General docs (apply to all properties) + property-specific folders
- Document categories: Check-in, Check-out, House Rules, Activities, and more
- Documents embedded and made searchable by AI
- Best practices built into the UI: clear titles, FAQs, structured content
- Update anytime: changes reflect in AI responses immediately
- Add KB documents directly from any escalated conversation — the AI handles that situation automatically next time, no repeat escalations
See exactly what your AI is worth
VALIRIS doesn't just save you time, it proves it. See which questions keep recurring, which properties escalate the most, and exactly where to add Knowledge Base content or Process Rules to push your automation rate higher — every month, not just day one.
- AI resolution rate: what % of conversations fully handled
- Average response time: AI vs. human comparison
- Total time saved: in hours, per month
- Escalation rate: conversations needing human help
- Conversation volume chart over time
- Per-property performance breakdown
- Export to CSV
Granular control at every level
Every property can have its own AI persona, approval mode, process rules, and knowledge base. Manage a portfolio of 50 properties, each with a completely tailored AI experience.
- Per-property AI on/off toggle
- Override AI persona, transparency mode, and custom instructions per property
- Property-specific codes: door, WiFi, gate, pool, parking
- Codes shared automatically 24h before check-in, never earlier. Guests asking ahead get a clear, secure holding response
- Check-in/check-out time configuration per property
- Office hours: guests notified when team is unavailable
- Emergency kill switch: stops all AI immediately
Your properties in your pocket
VALIRIS is built to be managed from anywhere. The mobile app puts your escalations, conversations, and analytics on your phone. No laptop needed — just a notification when something needs your attention, and everything you need to handle it right there.
- Push notifications for escalations — never miss something urgent
- Review and reply to conversations on the go
- Key analytics at a glance: resolution rate, time saved, escalation count
- Full property overview: check-ins, check-outs, guest counts
- Included with every plan, no extra cost