Valiris answers your Airbnb guest messages automatically: inside the Airbnb conversation thread, in any language, around the clock. Guests get a reply. You get your time back. No separate app for guests to download.
Integrates with Lodgify and Guesty. More PMS integrations coming.
Valiris works through Lodgify's API connection to Airbnb. Guests message you normally. Replies appear in the same conversation thread. Nothing changes on their end.
The guest types a message in their Airbnb app or inbox. Check-in question, WiFi request, early arrival. Same as always.
Lodgify receives the message through the Airbnb API and forwards it to Valiris. The AI reads it, checks the knowledge base and booking details, and generates a response.
The response goes back through Lodgify to Airbnb. The guest sees it in the same thread they messaged from. You never opened your phone.
The ones that come in at 11pm. The ones that come in three times a week. Valiris handles them all.
Self check-in steps, key collection, door codes: sent automatically based on your property's check-in guide.
Door codes, gate codes, WiFi passwords: shared automatically 24 hours before check-in. Never earlier, for security.
Restaurants, transport, things to do: the AI draws from your knowledge base to give genuinely useful local answers.
Parking, pets, noise rules, pool access: answers pulled from your property documents. Consistent every time.
Guest asks to check out late? The AI offers it as a paid extra, handles the confirmation, and sends the payment link, automatically.
When a message needs a human, Valiris escalates with a notification. You step in. One tap. Everything else runs on autopilot.
Some tools force guests into a separate app to talk to you. Valiris never does that: every message and every reply stays inside the Airbnb conversation thread. The guest portal is different: it is a link you choose to share for stay information, codes, the guide and extras, and guests never need it to reach you.
For guests, nothing changes. They open Airbnb, send a message, and get a reply. The AI answers as a member of your team under the persona name you choose. The first reply of each conversation carries a short notice that an AI may be answering, as EU rules require. You can reword it, and the AI answers honestly if a guest asks outright.
You keep your Airbnb reviews, your response rate, and your Superhost status.
Valiris connects via Lodgify, an officially connected Airbnb partner, so messages go through the proper API channel. You are responsible for what gets sent from your account, which is exactly why the approval workflow exists. Turn it on, review a few weeks of responses, and switch to automatic when you are confident.
No. Guests use Airbnb exactly as normal. They send a message and get a reply in the same thread. Valiris is invisible to guests: they will never know it is there unless you configure the AI to introduce itself as an automated assistant.
Valiris connects via Lodgify, which interfaces with Airbnb's messaging API. If your properties are managed through Lodgify and connected to Airbnb, Valiris will receive and respond to messages from those properties.
Yes. Valiris has three approval modes: Automatic (AI sends without review), Review Sensitive (flags complex replies for your sign-off), and Review All (every response waits for your approval before sending). You choose the mode that suits your comfort level.
Valiris escalates the conversation to you with a push notification. You can then reply manually from the Valiris inbox. You can also add the missing information to your Knowledge Base so the AI handles the same question automatically next time.
Valiris integrates with Lodgify and Guesty. If your Airbnb properties are managed through Lodgify or Guesty, you are ready to connect. More PMS integrations are in development: if you use a different system, get in touch and we will let you know when your platform is supported.