Valiris answers your Booking.com guest messages automatically, inside the Booking.com thread, in whatever language they write in. Replies go out in seconds. You stop carrying your phone everywhere just in case someone asks about the WiFi.
Integrates with Lodgify, Guesty, SuperHote, Smoobu and Node. More PMS integrations coming.
Valiris works through your PMS's API connection to Booking.com. Guests message you normally. Replies appear in the same conversation thread. Nothing changes on their end.
The guest messages you through Booking.com. Check-in question, property query, a request about parking. Nothing different on their end.
Your PMS receives the message via the Booking.com API and forwards it to Valiris. The AI reads it in context, checks booking details and your knowledge base, and generates a response.
The reply goes back through your PMS to Booking.com. The guest sees a response in their existing message thread. You never opened your phone.
Booking.com guests come from all over the world. Valiris detects the language and responds in kind: no configuration, no language modules to activate.
Booking.com rewards fast responses. Valiris replies in seconds: at 3am, on weekends, during the summer rush. Your score stays up.
No typos at midnight. No missing information when you are half asleep. The AI does not have bad days.
Automatic is our recommended setting. Want a safety net? Review Sensitive holds delicate replies for your approval before sending. Full control, without reading everything.
Upload your house guides, check-in instructions, and local tips. The AI draws from them to give property-specific answers, not generic ones.
Guest asks about late check-out? The AI offers it, confirms it, and sends the Stripe payment link. Guests can also buy extras from their own guest portal.
Valiris operates through your PMS, which connects to Booking.com via the official connectivity API. Messages are routed through the proper channel. Operators are responsible for the communications sent from their accounts. The approval workflow gives you full oversight if needed.
No. Guests message you through Booking.com exactly as they always would. They receive replies in the same thread. There is nothing for them to install.
Almost certainly. Valiris replies in seconds, day and night. If your Booking.com score tracks response time, you will see it move. Over 90% of messages go out without a human touching them.
Valiris integrates with Lodgify, Guesty, SuperHote, Smoobu and Node. Your Booking.com properties must be managed through one of them for the connection to work. More PMS integrations are in development, contact us if you use a different system.